Privacy Policy

Last Updated: July 29, 2025

This Privacy Policy explains how Loanpro LLC (“Loanpro,” “we,” “us,” or “our”), a licensed mortgage broker in California, Colorado, Tennessee, Florida, South Carolina, and Montana, collects, uses, shares, and protects your personal information when you use our digital application, borrower portal, or website (www.loanpro.com) (collectively, the “Service”). By using the Service, you consent to the practices described in this policy. We are committed to protecting your privacy and complying with applicable laws, including the Gramm-Leach-Bliley Act (GLBA), the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Truth in Lending Act (TILA), the Real Estate Settlement Procedures Act (RESPA), and state regulations in our licensed jurisdictions.

Information We Collect

We collect the following types of information to process mortgage loan applications and provide the Service:

• Personal and Sensitive Information: Information you provide directly or upload to our borrower portal, including:
  • Full name
  • Email address
  • Phone number
  • Mailing address (including city, state, ZIP code)
  • Social Security number
  • Financial information (e.g., income, employment details, bank account information, tax returns, credit history, loan application documents)

• Usage Data: Automatically collected data, including:
  • IP address
  • Browser type and version
  • Pages visited, time spent, and visit dates
  • Device identifiers and operating system

• Third-Party Data: If you log in via third-party social media platforms (e.g., Google, Facebook), we may collect information like your name or email, subject to those platforms’ privacy policies.

• Cookies and Tracking: We use cookies and similar technologies to enhance functionality, analyze usage, and deliver personalized ads. Types include:
  • Essential Cookies: Enable core website and portal functions.
  • Performance Cookies: Track usage for analytics (e.g., Google Analytics).
  • Advertising Cookies: Support targeted ads (e.g., Google AdSense).
    You can manage cookie preferences via your browser settings, but disabling cookies may limit Service functionality.

How We Use Your Information

We use your information to:

• Process and evaluate mortgage loan applications, including verifying identity and creditworthiness.
• Facilitate loan-related services, such as coordinating with lenders or escrow companies.
• Manage your account and provide customer support.
• Communicate with you via email, phone, or SMS about your application, services, or promotions (with your consent where required).
• Improve our Service through analytics and performance tracking.
• Deliver personalized advertising and remarketing (e.g., via Google or Facebook).
• Comply with legal obligations (e.g., GLBA, CCPA/CPRA, TILA, RESPA) or protect our rights, safety, or property.

Sharing Your Information

We share your information, including sensitive information like Social Security numbers, with:

• Service Providers: Third parties that assist with loan processing, credit reporting, or technology services (e.g., credit vendors, software providers), subject to strict confidentiality and GLBA safeguarding requirements.
• Wholesale Lenders and Escrow Companies: To facilitate loan approvals, closings, or related services, as necessary for your application.
• Affiliates: Entities under common control with Loanpro, subject to similar privacy protections.
• Legal Authorities: When required by law (e.g., subpoenas, regulatory reporting under TILA/RESPA) or to protect our rights, safety, or property.
• Business Transfers: In connection with mergers, acquisitions, or sales.
  We do not sell your personal information under CCPA/CPRA definitions. However, we may share it for business purposes (e.g., loan processing) or targeted advertising. You can opt out of targeted advertising via browser settings or industry opt-out tools (e.g., www.aboutads.info). Under GLBA, you may opt out of certain non-affiliated third-party sharing for marketing purposes by contacting us.

Your Privacy Rights

• GLBA Rights: Under the GLBA, you have the right to:
  • Receive our Privacy Policy annually.
  • Opt out of sharing with non-affiliated third parties for marketing purposes by contacting us at (949) 752-9777 or [email protected].

• CCPA/CPRA Rights (California Residents): You have the right to:

• • Know: Request details about the personal information we collect, use, or share.
  • Delete: Request deletion of your personal information, subject to legal exemptions (e.g., loan record retention under TILA/RESPA).
  • Opt Out: Opt out of the sharing of your information for targeted advertising.
  • Non-Discrimination: Exercise these rights without penalty.
    To exercise these rights, contact us at [email protected] or (949) 752-9777. We will respond within 45 days, as required by law.
  •  

Data Retention and Security

We retain your personal and sensitive information (e.g., Social Security numbers, loan applications) for up to 6 years, as required by GLBA, TILA, RESPA, IRS and State Licensing specific regulations for financial records, or longer if needed for legal or business purposes. We use industry-standard security measures, such as encryption, secure servers, and access controls, to protect your data, as required by GLBA. However, no online system is 100% secure, and we cannot guarantee absolute security.

Consent for Communications

By providing your phone number, you consent to receive automated calls, SMS, or pre-recorded messages for loan-related updates (e.g., application status, disclosures) or marketing, as permitted by the Telephone Consumer Protection Act (TCPA). This consent is not a condition of using our Service. To opt out, reply “STOP” to any SMS or contact us at (949) 752-9777.

Third-Party Links

Our Service may link to third-party websites (e.g., lenders, credit bureaus, social media platforms). We are not responsible for their privacy practices. Please review their policies before sharing information.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Service constitutes acceptance of the updated policy.

Contact Us

For questions or to exercise your privacy rights, contact us at:

• Email: [email protected]
• Phone: (949) 752-9777
• Address: Loanpro LLC, 858 Production Place, Newport Beach, CA 92663