SMS Privacy Policy

Last updated: June 24, 2026

This SMS Privacy Policy explains how LoanPro collects, uses, and protects information related to non-marketing text messages.

Information We Collect

When you opt in to receive text messages from LoanPro, we may collect your mobile phone number, your consent status, the date and method of opt-in, message delivery information, opt-out requests, and records of SMS communications related to your loan inquiry, application, or customer care needs.

How We Use SMS Information

LoanPro uses SMS information to send non-marketing messages such as appointment reminders, document request notifications, secure upload reminders, loan file status updates, customer care messages, and call coordination. We may also use SMS records to maintain consent and opt-out records, troubleshoot delivery issues, and comply with legal or carrier requirements.

No Sale or Marketing Sharing of Mobile Information

LoanPro does not sell your mobile phone number, SMS consent data, or SMS message information. LoanPro does not share mobile opt-in information with third parties or affiliates for their marketing or promotional purposes.

Service Providers

LoanPro may share SMS information with vendors and service providers who help deliver, support, secure, or monitor text messaging services, such as telecommunications providers, messaging platforms, customer relationship systems, and compliance tools. These service providers are authorized to use the information only to provide services to LoanPro.

Opt Out and Choices

You may opt out of LoanPro text messages at any time by replying STOP. For help, reply HELP, contact LoanPro through https://loanpro.com/contact-us/, or email info@loanpro.com.

General Privacy Policy

For more information about LoanPro’s broader privacy practices, please review the general Privacy Policy.